Exceptional answering service at affordable prices

Our Services
CallCare
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DeskSupport
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Watchguard
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Custom
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Our Services

Technology-driven and empowered teams

Our technology-enabled teams provide enhanced global customer engagement and experience resulting in higher customer satisfaction and cost savings

Answering service and support

Our answering service teams manage tasks for maximum efficiency and customer satisfaction, ensuring smooth operations

Marketing Support

Our expert-led marketing support services help stay ahead of the competition and drive growth for your business

Revenue Management

Our expert team manages rates 24/7 365 days to optimize revenue for your business

Technology-driven and empowered teams

We specialize in using technology to provide top-notch monitoring services to our clients. Our empowered and highly skilled teams deliver unparalleled safety and security solutions for our clients' premises. Additionally, our answering service and support teams are experts in managing tasks efficiently to ensure smooth operations and deliver the best possible experience for our clients.

Insert Text Here and Below

We specialize in using technology to provide top-notch monitoring services to our clients. Our empowered and highly skilled teams deliver unparalleled safety and security solutions for our clients' premises. Additionally, our answering service and support teams are experts in managing tasks efficiently to ensure smooth operations and deliver the best possible experience for our clients.

Technology-driven and empowered teams

Although we offer a range of services, including answering services, back-office support, and live video monitoring, we understand that some clients have unique needs. That's why we provide customized solutions such as help desk support, appointment scheduling, and after-hours call center services. Our expert project management and programming teams are also able to create custom web pages, reports, software, and other tailored solutions.

Industries We Serve

Lodging

Our Lodging-Accommodation services are tailored to meet the unique and varying needs of our clients. We specialize in providing reliable support that enables businesses to concentrate on on their core operations. At Proxy-Desk, we help you stay ahead of the curve with our team of experts who are proficient in the latest industry trends and technologies. Our goal is to empower you to adapt to the constantly changing industry landscape and emerge victorious.

Any Business

At Proxy-Desk, we have extensive experience serving clients across numerous industries, which means we're likely to have assisted businesses like yours before. Our clients, regardless of their size, rely on us to manage their phone answering, back-office, and video-monitoring needs. Whether you need help with traditional message-taking for professions like law or medicine, or require assistance with dispatching accounts for HVAC or handling order-taking for e-commerce websites, we can provide a customized solution to meet your unique needs

Flexible Plans & Pricing

Choose Yearly to get 20% off
Call Care
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Desk Support
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
WatchGuard
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Custom
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
Get in touch with us to talk more about creating a custom plan
Get Started
Call Care
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Desk Support
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
WatchGuard
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Full-Time
$499 / Month
4 Hours/Day, Mon-Fri
Dedicated Assistant
Unlimited Wrok
Entirely Managed
Customer Success Manager
Works Anywhere
5 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Full-Time 2x
$899 / Month
8 Hours/Day, Mon-Fri
Dedicated Assistant
Unlimited Work
Entirely Managed
Customer Success Manager
Works Anywhere
3 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Full-Time 3x
$1699 / Month
8 Hours/Day, Mon-Fri
2 Dedicated Assistants
Unlimited Work
Entirely Managed
Customer Success Manager
Works Anywhere
3 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Custom
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
Get in touch with us to talk more about creating a custom plan
Get Started
Full-Time
$399 / Month
4 Hours/Day, Mon-Fri
Dedicated Assistant
Unlimited Wrok
Entirely Managed
Customer Success Manager
Works Anywhere
5 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Full-Time 2x
$720 / Month
8 Hours/Day, Mon-Fri
Dedicated Assistant
Unlimited Work
Entirely Managed
Customer Success Manager
Works Anywhere
3 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Full-Time 3x
$1360 / Month
8 Hours/Day, Mon-Fri
2 Dedicated Assistants
Unlimited Work
Entirely Managed
Customer Success Manager
Works Anywhere
3 Minute Response Time
Mobile/Web Apps & Slack
Workflows
Custom
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
Get in touch with us to talk more about creating a custom plan
Get Started
Call Care
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Desk Support
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
WatchGuard
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Custom
$5 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
Get in touch with us to talk more about creating a custom plan
Get Started
Call Care
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
Desk Support
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision
WatchGuard
$4 / Room/Day
Dedicated Account Executive
24/7 Customer Service Support
Zero Initial Fees
No Termination Charges
Flexible Plans & Agreements
Data Privacy & Agreements
Reporting and Analytics
Continuous Service Improvement
24/7 Quality Oversight & Supervision

Our Process

1/5
01
Gather and Learn

We would like to know more about your business. Depending on the complexity of your account, we may ask you to provide technical manuals, product guides, or frequently asked questions. If you have your call history, knowing your typical call volume will help us with planning. We will also ask you about your business goals and to understand how you intend to use your account. The more information we have, the better we can assist your customers and help your business.

2/5
02
Analyze and Plan

Now it's time for us to review and analyze the materials you've given us. For more complicated accounts, we'll summarize the information in an "if/then" answer tree that considers all possible scenarios. If your account has high call volume or you expect a surge in volume due to media promotions, we'll examine your call history and/or media plans to ensure that we have adequate staff to handle the calls. Our aim is to plan for every possible situation, enabling our call agents to effectively serve your customers.

3/5
03
Create and Script

At this stage, all the information we've gathered and the planning we've done culminate in creating the most effective script with answer tree solutions for our call agents. Although our highly skilled and well-trained agents are certain to impress your callers, a well-crafted call script is crucial to the success of the agent-caller interaction.

4/5
04
Test and Test Some More

With more than 100 years of combined answering service and call center experience, we take great care in thoroughly testing and ensuring the accuracy of the accounts we create before receiving any live calls. Our managers, trainers, and agents review the accounts to ensure a seamless and issue-free experience when we commence taking live calls. Our priority is to ensure your satisfaction before we delight your customers.

5/5
05
Execute

Here it is! After all the learning, planning, creating, and testing, it's time to do what we do best - take calls! our U.S.-based management agents execute the carefully crafted script, dedicated to acquiring more customers, impressing your callers, and propelling your business forward!

1/5
01
Understand and Gather Information

We would like to know more about your business. Depending on the complexity of your account, we may ask you to provide technical manuals, product guides, or frequently asked questions. If you have your call history, knowing your typical call volume will help us with planning. We will also ask you about your business goals and to understand how you intend to use your account. The more information we have, the better we can assist your customers and help your business.

2/5
02
Analyze and Strategize

With the information we've gathered, we review and analyze your requirements. For more complex accounts, we summarize the information in process flowcharts or diagrams, identifying potential bottlenecks and areas of improvement. We evaluate the skill requirements for the work, allocate resources, and prepare contingency plans to ensure smooth operations.

3/5
03
Create and Develop procedures

At this stage, we develop processes and procedures to ensure efficient delivery of back-office support. We work closely with you to understand your requirements, and our experiences team creates tailored processes and guidelines to streamline operations. We also design training programs to ensure the team's ability to execute the processes flawlessly.

4/5
04
Test and Validate

Before going live, we rigorously test the processes and procedures we've created. Our experienced team conducts a range of test scenarios to ensure that the system can handle your anticipated workloads and perform to the highest standards. We also validate the performance of the team, identifying areas for improvement and refining the procedures further

5/5
05
Launch and Monitor

After thorough testing, we launch the services and closely monitor the system's performance to ensure that it meets your expectations. Our expert team continuously monitors the operations, identifying areas of improvement, and making adjustments where necessary. We ensure that our services are always in sync with your business requriements and objectives.

1/5
01
Gather and Learn

We would like to know more about your business. Depending on the complexity of your account, we may ask you to provide floor plans, security procedures, and details about the equipment you use. If you have any specific concerns or requirements, we want to hear about them. Understanding your business and its unique needs is essential to our ability to provide effective video monitoring services.

2/5
02
Analyze and Plan

Now it's time for us to review and analyze the information you've given us. We'll assess your security needs and determine the best camera placement to ensure comprehensive coverage. We'll also evaluate any potential blind spots or other areas of concern. With your input, we'll develop a customized monitoring plan that is tailored to your business and addresses all of your security concerns.

3/5
03
Install and Configure

Once we've developed a monitoring plan, we'll install and configure the necessary equipment. We'll work with you to ensure minimal disruption to your business operations during the installation process. Our experienced technicians will ensure that the cameras are installed correctly and configured to your specifications. We'll also test the system to ensure that it's functioning properly before we move on to the next step.

4/5
04
Monitor and Respond

Our team of highly trained video monitoring specialists will monitor your business 24/7, watching for any suspicious activity or potential security breaches. If an incident does occur, we'll quickly respond to it according to your customized monitoring plan. We'll contact the appropriate authorities, and if necessary, we'll provide them with video evidence of the incident to aid in their investigation.

5/5
05
Evaluate and Improve

We're committed to continuous improvement, and we'll work with you to evaluate the effectiveness of our monitoring services. We'll review any incidents that occurred and analyze the video footage to identify areas for improvement. We'll also work with you to adjust the monitoring plan as needed to ensure that it continues to meet your evolving security needs. Our goal is to provide you with the highest level of security and peace of mind possible.

Features

Feature 01
Customized 24/7 Live Answering

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Feature 02
24-Hour Customer Service

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Feature 03
Highly Qualified Agents

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Feature 04
Online Portal

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Feature 05
Webchat

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Feature 06
Flexible Plans & Fixed Pricing

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Benefits

Benefit 01
Lower Costs

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Benefit 02
Increased Efficiency

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Benefit 03
Improved Focus On Core Business Activities

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Benefit 04
Controlled Costs

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Benefit 05
Allocate Inner Sources For New Purposes

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Benefit 06
Greater Competitive Advantage

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Why Proxy-Desk?

Any Business

Proxy-Desk is a modern outsourcing company that has been providing exceptional live agent answering and innovative call solutions since 2020. We were founded by two industry professionals with a simple yet ambitious vision - to deliver outstanding answering services at affordable prices. At Proxy-Desk, we place a premium on our clients' satisfaction and strive to provide them with personalized care and attention. Our founding was based on enabling businesses to thrive by offering top-notch support services.

Our Mission

At Proxy-Desk, our mission is to be the leading provider of support as a service for businesses, regardless of their size, by delivering high-quality services across all industries, online or offline. We take pride in offering around-the-clock coverage for businesses worldwide and empowering our clients to scale and grow quickly while maintaining flexibility and minimizing costs. Our goal is to deliver exceptional customer service, driving growth and converting customers into loyal brand advocates.

Our Vision

At Proxy-Desk, Our vision is to revolutionize the outsourcing industry by being the premier provider of exceptional support services to businesses worldwide. We aim to accomplish this by continually raising the bar on the quality of our services, pioneering innovative solutions, and establishing long-term partnerships with our clients. Our goal is to become the go-to company for businesses seeking personalized and cost-effective support solutions that enable them to grow and expand their operations. We aspire to be a company that values and fosters a culture of excellence, professionalism, and client satisfaction. At Proxy-Desk, we believe that our success lies in the success of our clients, and we are committed to making that a reality.

FAQ

Do I need to buy equiptment?
How long does it take to get started?
How does billing work?
Where are your agents located?
Will my callers always get a live operator?
How do you handle spam calls?
How do I forward my phone calls?
Do I need to buy equiptment?

Still need help?

Can't find the answer? Call us at 1 (650) 660 7300 or email us at info@proxy-desk.com

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Call-Care
24/7/365 Professional Answering
Customized Scripting
Call Forwarding
Guest Message Documentation
Dispatching
Desk Support
Revenue Management
Social Media Management
Website Development and Management
Digital Marketing
Branding Developement and Management
Watchguard
Remote 24/7/365 Live Monitoring
Dispatching
Customizable Alert Settings
Real-Time Analysis and Investigation of Security Incidents
Remote Access to Live and Recorded Video Footage